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General Rental Information

REQUIREMENTS

  • Minimum age required is 21 years old.
  • Valid drivers license
  • Official ID or passport
  • Credit Card

ADDITIONAL DRIVERS

Additional drivers must comply with the same requirements as the main driver and will be responsable for the same driving obligations of the rental car as the main driver.

PAYMENT INFORMATION

We accept all major credit and debit cards (American Express, Visa, Discover, Diners, JCB , MasterCard).

A bank authorization on your credit card will be requested for the credit card provided as a deposit of the rental. The amount will depend of the days rental and the car’s category.

FUEL

We suggest you return the vehicle with the same level of fuel with which you received it. The fuel level will be marked on the Car Rental Contract. There are no refund for extra fuel.

If any gas is missing, the missing fuel is charged in the next as follows:

CAR TYPE COST PER FUEL EIGHT
Economic to compact $ 10.00 USD
Middle size, Jeeps y SUV´S $ 15.00 USD
Minivan and van $ 25.00 USD

Refueling Service

Full / Empty

This option allows to pay for the full tank of gas at the time of rental and return the tank empty.

Prepay the gas it is an adittional service that aloud you to save time, cause this way you would not have to stop at the gas station on your departure day.

The cost of this service will be depending of the chosen vehicle thank size

There will not be any reembourse or disccount on the rate price if at the returning time there is a left over gas in the tank

You can ask for this service at the reservation moment or at the rental time.

EXTRA HOURS

The Customer have a tolerance of 60 minutes after the hour registered on the leasing contract. Is the customer return the car after the return time for each additional hour will be a charge depending on the vehicle rented with a maximum of 4 hours of delay, from the 4th extra hour an extra day rent will be charged according to the daily rate stipulated on the leasing contract.

INCLUDED COVERAGES


CDW (Collision Damage Waiver)
  • This coverage reduces to the customer the responsibility for payment in case of partial or total loss of the rented vehicle to a stipulated deductible according to the rented vehicle. It is applicable when the damage is more than the stipulated deductible for collision.
  • If the damages is less than the stipulated deductible, then the client will pay the total value of all damages 10% of the value of the vehicule
  • The renter responsibility will be only 10% of the car value
SLI (Supplemental Liability Insurance)

Protects the renter against claims made by a third party for bodily injury and/or property damages sustained as a result of an accident while the renter is operating a rental vehicle.

This coverage supplies the renter with third-party liability protection up to a limit of 1,500,000 mexican pesos per accident

PAI (Personal Accident Protection )

Personal Accident Protection - covers bodily injury to occupants of the rental vehicle in the event of accident and will cover up to a total of $200,000.00 mexican pesos per accident.

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